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FREQUENTLY ASKED QUESTIONS

  • How long do a tufting session take?
    Most sessions take 2.5-5 hours, depending on the size and complexity of your design. E.g. a coaster can take 1 hour whilst a 50*50 frame can take up to 3 hours.
  • What can I make at the workshop?
    You can create custom rugs, mirrors, coasters, tote bags, or wall art, with the design of your choice.
  • Do you offer group bookings or private events?
    Yes! We offer group discounts and private workshops for birthdays, team-building, and special events, please contact us for more details.
  • Can I reschedule or cancel my booking?
    We allow rescheduling with at least 24 hours’ notice. Cancellations may be subject to a fee.
  • Do you provide all the materials?
    Yes! We will provide everything you need from yarn, tufting guns, fabric, backing materials, to finishing tools.
  • Can I take my rug/fluid bear home the same day?
    No, the final finishing process takes additional time. Once we glued the backing it takes a few days to dry off. For fluid bears, it will take about 3 days for the paint to dry completely. You can pick it up in a few days or opt for shipping.
  • Do you offer custom tufted pieces for sale?
    Yes! We can tuft a custom rug for you—just send us your design request and we will get back to you with the price and estimated timeframe to finish.
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